In regards to: Official complaint regarding Mary Connell's actions at Joint Strategic Planning Workshop on 5/19/07
Don Norrell
Community Associations of The Woodlands
2201 Lake Woodlands Drive
The Woodlands, Texas 77380
281-210-3890
Dear Mr. Norrell:
When I entered the meeting room at The Woodlands Waterway Marriott for the public Joint Strategic Planning Workshop I noticed an abundance of printed informational material on the corner of a table where Ms. Connell was sitting. As a resident and member of the media, I approached Ms. Connell requesting a copy of the information. I was shocked at Ms. Connells behavior and need to bring it to your attention since this reflects poorly on The Board of Directors, the WCSC and The Woodlands. Ms. Connell refused to speak to me when I requested a copy of the printed material and glared at me in a threatening manner. Please take appropriate actions to prevent this from happening in the future. As far as this complaint goes, a written apology from Ms. Connell will resolve my complaint.
I request a response and apology from Ms. Connell by the end of business on 5/21/07.
Regards,
Joe Merrill
Community Activists of The Woodlands
Mr. Norrell replied and I am still waiting to make sure that his reply is his "Final Answer".
What do you think his original reply was?
A: Mr. Merrill, Sorry to hear that Ms. Connell was rude to you, a resident of The Woodlands that we proudly serve. Ms. Connell is currently on leave and I will speak with her when she returns.
B: Mr. Merrill, Ms. Connell was drinking water and couldn't speak. Must have been a misunderstanding. . . .
C: Mr. Merrill, Ms. Connell has a history of taking business related issues personally and she has been coached on how to handle situations like the one you described in the future. Ms. Connell is sorry for her behavior and looks forward to working with you, an 11 year resident of The Woodlands, in the future. Please feel free to contact myself or Ms. Connell in the future with any issues.
Update: Anser is B
1 comment:
I have also approached Ms. Connell in the past requesting printed material, and received a strange glare. Is this stuff confidential or something??
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